Had an appointment to take my 2017 Honda CRV in for an oil change & tire rotation, but asked them to look at the filters. They emailed me color digital pics showing me how nasty my air filters had become. Due to the current restrictions regarding the coronavirus outbreak, it became apparent that the new air filters would take a while to arrive to Clarke Automotive. No worries, I got back in within an hour and everything was taken care of. I couldn't ask for any better customer service. The business made every effort to ensure the health & safety of its customers, which was truly appreciated.